Philippine Airlines enters next phase of IBS Software's iFly Staff deployment

PAL employees have seen "significant" improvements since its go-live

Philippine Airlines (PAL) and its affiliate carrier PAL Express (PALex) have revealed that it has now embarked on the next phase of its journey to deploy IBS Software’s iFly Staff travel solution.

The technology is built to improve travel operational efficiency for airline employee travellers.

The partnership will see the SaaS solution that's designed to the end-to-end business and leisure travel booking process for airline employees, will enable PAL and PALex employees, their dependents, and retirees to plan, book and manage travel requirements for leisure and business trips via multiple channels and devices.

PAL is the first Southeast Asian SaaS customer of IBS Software and the fourth from the Asia-Pacific region.

Since the go-live, iFly Staff has "significantly improved" the travel experiences of PAL employees by replacing tedious paper-based manual processes with self-service booking capability, reducing staff travel booking time from days to minutes.

The additional benefits include a reduction in general office backlogs, enhanced policy and security compliance, and the facilitation of multiple payment options.

Jo-Ann Maluenda, vice president of human capital of PAL, said: “PAL’s primary objective is to provide our valued employees, their families, and loyal PAL retirees with a smoother, more streamlined, and user-friendly process for availing of their employee travel benefits.

"With iFly Staff, our employees can now book their trips anytime, anywhere with just a few clicks. We partnered with IBS Software to achieve end-to-end automation of our employee travel booking and administrative processes, introducing industry-best practices without compromising PAL-specific processes. 

"Our PAL and PAL Express employees work diligently to deliver exceptional service to our customers worldwide, and they deserve a flexible and user-friendly travel experience. We also anticipate substantial savings in back-office work.”

Vijay R Chakravarthy, VP & head of iFly staff of IBS Software, added: “We are delighted to have PAL as our first Southeast Asian customer on board iFly Staff.

"It is significant that PAL has achieved the objectives of this transformation journey and is starting to reap the benefits. 

"We look forward to working closely with stakeholders to enhance experiences and maximize the potential of the solution deployed at PAL.”